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Creating Favorable Impressions
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Creating Favorable Impressions
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8.pdf
Description
Title
Creating
Favorable
Impressions
Description
Studies
show
there are a
number
of
reasons
a
business
may
lose
customers
.
Some
customers
move
away
,
some
go
to the
competition
, and
some
are
simply
dissatisfied
. But the
largest
majority—close
to
70
percent
of
customers
who
leave
a
company
for
good—say
the
primary
reason
was
because
of
bad
service
from
just
one
employee
!
Keeping
repeat
customers
is
just
good
business
:
it
can
cost
five
times
as
much
to
attract
a
new
customer
as
it
costs
to
keep
an
old
one
.
Great
customer
service
from
every
member
on a
company’s
team
is
essential
to
customer
retention
.
Creator
Linberg
,
Kurt
Rights
CC BY
Rights-License
https://creativecommons.org/licenses/by/3.0/
Provenance
The
above
content
was
used
from
Dr.
Steven
R.
Van
Hook’s
Creating
Favorable
Impressions
at
https://www.saylor.org/site/wp-content/uploads/2013/03/CUST105-1.2-FINAL.pdf
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